Shipping policy

Standard Shipping is free USA on most items. Some items have 5-7 days of domestic shipping at US locations only.

We ship all orders the same day or the next business day. Once an order is shipped, we will email you a tracking number. We ship to all USA states, including Puerto Rico, Hawaii, Alaska, and APO/FPO/DPO. Please make sure you enter the correct shipping address at the checkout. We will not make any changes to the shipping address once you place the order. 

WHEN WILL I RECEIVE MY ORDER?

Orders are shipped out directly from any of our domestic warehouses, and they will do everything they can to get you your order as fast as they can! Due to the popularity of our offers, please allow an estimated 3-7 days for your order to arrive at the Shipping Address. Please note that these are only estimates due to the extreme popularity of our offers.

WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?

All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.

Legal Issues:

You must be 18 years old to order from us. Some locations may have more restrictive laws, and you are responsible for knowing and following those laws. By placing an order with us, you agree that you have read our terms and accept legal responsibility for owning the item you have ordered in the jurisdiction to which we deliver it. Please, read our Terms and Conditions.

CAN I CANCEL MY ORDER?

Canceling or Canceled Orders: Eligible for a full refund, including S&H, ONLY if canceled prior to shipping. We cannot process claims, refunds, or additional requests once the package is in transit with the carrier. You have 30 minutes to cancel your order.

Still, have questions? Please write to us by e-mail: sales@vusart.com